A clinic group wanted patients to book online without phoning reception. We designed and built a responsive booking journey — find a practitioner, pick a slot, confirm and get reminders — backed by a staff schedule manager. The whole flow was designed for low-confidence users and tested on older devices.
4 clinics
on one system
-41%
no-show rate
3 taps
to a booking
What we did
- Patient journey design and usability testing
- Responsive front-end build
- Scheduling engine and availability rules
- Email and SMS reminder pipeline
- Staff admin area and reporting
Stack
Simple booking flow
Practitioner, date and confirmation in three clear steps with no account required upfront.
Real availability
Slots reflect staff rotas, room capacity and buffer rules in real time.
Automatic reminders
Email and SMS reminders with easy rescheduling cut missed appointments sharply.
Staff schedule manager
Reception can adjust rotas, block time and see the day at a glance.
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